Returns & Warranty

Draft — review before launch.

We want you to inspect the device before you pay for it, and to have a simple way back if it does not suit you.

Inspect at the door

When the parcel arrives, open it in front of the delivery rider. Check the device, the accessories, and that it powers on. If anything is missing or damaged, refuse the delivery and you owe nothing. Tell us on WhatsApp so we can send a replacement.

7-day return

If you accept the parcel and change your mind within 7 days of delivery, message us on WhatsApp with your order number. We collect the device from your home or office in Dhaka at no charge and refund the cash you paid, usually within 3 working days of collection.

To qualify, the device must be complete, undamaged, and in its original packaging with all accessories and the printed guide.

What we cannot take back

• Items that touch the eyes or scalp directly, such as the eye massager and the scalp massager, once the hygiene seal has been opened and the device has been used.
• Devices with physical damage, water damage, or signs of misuse.
• Consumable parts, such as replacement silicone heads, once opened.

1-year replacement warranty

Every SEITIX device carries a 1-year replacement warranty from the delivery date. If it develops a fault in normal use, we replace it. The warranty does not cover damage from drops, liquids, unauthorised repair, or use outside the printed guide. Batteries are covered for 6 months.

How to make a claim

Message us on WhatsApp with your order number, a short description of the fault, and a photo or video if possible. We will arrange collection and send a replacement once the fault is confirmed. Most claims are resolved within 5 working days.